2014 Temkin Web Experience Ratings 2014


Rating Company Industry Temkin Web Experience Ratings (TWR) Company TWR vs Industry TWR
1USAABanks82%16
2ING DirectBanks78%13
3USAAInsurance Carriers76%19
3USAACredit Cards76%15
5Charles SchwabInvestments73%12
5Amazon.comRetailers73%15
7A credit unionBanks72%7
7TD BankBanks72%6
9U.S. BankBanks70%4
10SheratonHotels69%13
11Ace HardwareRetailers68%10
11eBayRetailers68%10
11NordstromRetailers68%10
14Barnes & NobleRetailers67%9
14SunTrust BankBanks67%2
14VanguardInvestments67%5
14PetSmartRetailers67%9
14PNCBanks67%1
14Fidelity InvestmentsInvestments67%5
14QVCRetailers67%9
14Edward JonesInvestments67%5
22Advance Auto PartsRetailers66%8
22DiscoverCredit Cards66%5
22Wells FargoBanks66%0
25Southwest AirlinesAirlines65%10
25ChaseBanks65%0
25AutoZoneRetailers65%7
25Lowe'sRetailers65%7
29Old NavyRetailers64%6
29AdvantageRental Cars64%12
29SymantecSoftware64%11
29E*TRADEInvestments64%2
33Apple StoreRetailers63%5
33Morgan Stanley Smith BarneyInvestments63%1
33BMWAuto Dealers63%7
33TD AmeritradeInvestments63%1
33Capital OneCredit Cards63%2
33ProgressiveInsurance Carriers63%5
33HiltonHotels63%6
40American ExpressCredit Cards62%1
40SonySoftware62%9
40CostcoRetailers62%4
43ChaseCredit Cards61%0
43AppleComputers61%9
45StaplesRetailers60%2
45Alaska AirlinesAirlines60%5
45Domino'sFast Foods60%10
45Bank of AmericaBanks60%-5
45JCPenneyRetailers60%2
45Food LionGrocery Chains60%7
45State FarmInsurance Carriers60%2
52BarclaycardCredit Cards59%-1
52GEICOInsurance Carriers59%2
52AppleSoftware59%7
52OfficeMaxRetailers59%1
52O'Reilly Auto PartsRetailers59%1
52Wells Fargo AdvisorsInvestments59%-3
52CitibankBanks59%-6
52ToyotaAuto Dealers59%3
52RossRetailers59%1
52PublixGrocery Chains59%6
52Capital OneBanks59%-7
52Kaiser PermanenteHealth Plans59%15
52ActivisionSoftware59%7
52Bank of AmericaCredit Cards59%-2
66Wells FargoCredit Cards58%-2
66Winn-DixieGrocery Chains58%5
66Ameriprise FinancialInvestments58%-4
66JetBlue AirlinesAirlines58%3
66U.S. BankCredit Cards58%-3
66MarriottHotels58%2
66Hampton InnHotels58%2
66A credit unionInvestments58%-4
66Pizza HutFast Foods58%7
66Sam's ClubRetailers58%-1
76GameStopRetailers57%-1
76Home DepotRetailers57%-1
76HyundaiAuto Dealers57%1
76GapRetailers57%-1
76AlamoRental Cars57%6
76Best BuyRetailers57%-1
76Family DollarRetailers57%-1
76Bed Bath & BeyondRetailers57%-1
76H.E.B.Grocery Chains57%3
76CitigroupCredit Cards57%-4
86AOLInternet Service56%15
86Holiday InnHotels56%0
86AllstateInsurance Carriers56%-1
86Courtyard By MarriottHotels56%0
86FordAuto Dealers56%0
86EnterpriseRental Cars56%4
86AlbertsonsGrocery Chains56%3
86Macy'sRetailers56%-2
86Little Caesar'sFast Foods56%5
95WalgreensRetailers55%-3
95BudgetRental Cars55%4
95GoogleSoftware55%3
95ElectroluxMajor Appliances55%3
95ING DirectInvestments55%-7
95AAAInsurance Carriers55%-2
95HondaAuto Dealers55%-1
95UPSParcel Delivery55%4
95Merrill LynchInvestments55%-7
95ToshibaMajor Appliances55%3
105BJ's Wholesale ClubRetailers54%-4
105KrogerGrocery Chains54%1
105TracFoneWireless Carriers54%6
105GatewayComputers54%2
105United AirlinesAirlines54%-1
105StarbucksFast Foods54%3
105Office DepotRetailers54%-4
105Liberty MutualInsurance Carriers54%-4
113SamsungMajor Appliances53%2
113American AirlinesAirlines53%-2
1137-ElevenRetailers53%-5
113Wal-MartRetailers53%-5
113Save-a-LotGrocery Chains53%0
113Foot LockerRetailers53%-5
113Delta AirlinesAirlines53%-2
113AirTran AirwaysAirlines53%-2
113SearsRetailers53%-5
122ChevroletAuto Dealers52%-4
122DellComputers52%0
122Burger KingFast Foods52%2
122The HartfordInsurance Carriers52%-5
122Trader Joe'sGrocery Chains52%-1
122Stop & ShopGrocery Chains52%-1
122Virgin MobileWireless Carriers52%4
122NationalRental Cars52%1
122ToshibaComputers52%0
122MetLifeInsurance Carriers52%-6
122Bright HouseTV Service52%11
122TravelersInsurance Carriers52%-6
122ScottradeInvestments52%-10
135Toys 'R' UsRetailers51%-7
135SafewayGrocery Chains51%-2
135NationwideInsurance Carriers51%-6
135HumanaHealth Plans51%7
135TargetRetailers51%-7
135FujitsuMajor Appliances51%-1
135BoschMajor Appliances51%-1
135T.J. MaxxRetailers51%-7
135FedExParcel Delivery51%0
144KFCFast Foods50%0
144IntuitSoftware50%-2
144HyattHotels50%-6
144Whole FoodsGrocery Chains50%-3
144MarshallsRetailers50%-8
144SonyComputers50%-2
144LGMajor Appliances50%-2
144AcerComputers50%-2
144McDonaldsFast Foods50%0
144Verizon WirelessWireless Carriers50%2
144WhirlpoolMajor Appliances50%-2
144AldiGrocery Chains50%-3
144NissanAuto Dealers50%-6
157MicrosoftSoftware49%-3
157KmartRetailers49%-9
157Cox CommunicationsInternet Service49%7
157FarmersInsurance Carriers49%-8
157Hewlett-PackardComputers49%-3
157McAfeeSoftware49%-4
157Dollar TreeRetailers49%-9
157Rite AidRetailers49%-9
157True ValueRetailers49%-9
157CompaqComputers49%-3
157Giant EagleGrocery Chains49%-5
168Dollar GeneralRetailers48%-10
168US Postal ServiceParcel Delivery48%-2
168Kohl'sRetailers48%-10
168AT&TWireless Carriers48%0
168ShopRiteGrocery Chains48%-5
16821st CenturyInsurance Carriers48%-10
174SprintWireless Carriers46%-2
174GEMajor Appliances46%-5
174DodgeAuto Dealers46%-10
174Health NetHealth Plans46%3
174DirecTVTV Service46%5
174American FamilyInsurance Carriers46%-11
174Taco BellFast Foods46%-5
174United HealthcareHealth Plans46%2
182Charter CommunicationsInternet Service45%4
182AT&TInternet Service45%4
182SubwayFast Foods45%-5
182Optimum (iO)/CablevisionTV Service45%4
182Blue Shield of CAHealth Plans45%1
187VerizonTV Service44%4
187US AirwaysAirlines44%-11
187TriCareHealth Plans44%0
187HSBCCredit Cards44%-17
187CablevisionInternet Service44%2
187HertzRental Cars44%-8
193AetnaHealth Plans43%0
193Dish NetworkTV Service43%2
195DollarRental Cars42%-9
195eMachinesComputers42%-10
195T-MobileWireless Carriers42%-6
195AvisRental Cars42%-9
195RadioShackRetailers42%-16
195VerizonInternet Service42%0
195BlackboardSoftware42%-11
195Cox CommunicationTV Service42%1
195Anthem (BCBS)Health Plans42%-2
195CVSRetailers42%-16
205LenovoComputers41%-11
205AT&TTV Service41%0
205CIGNAHealth Plans41%-3
205MedicareHealth Plans41%-3
209Wendy'sFast Foods40%-10
209AdobeSoftware40%-12
209Highmark (BCBS)Health Plans40%-4
212MetroPCSWireless Carriers39%-8
213CareFirst (BCBS)Health Plans38%-6
213Jack in the BoxFast Foods38%-13
215Time Warner CableInternet Service36%-5
215Time Warner CableTV Service36%-4
215ComcastTV Service36%-5
215Dunkin' DonutsFast Foods36%-15
219ComcastInternet Service35%-7
220Charter CommunicationsTV Service34%-6
220MedicaidHealth Plans34%-9
222Coventry Health CareHealth Plans31%-12

Calculating the Temkin Web Experience Ratings

The Temkin Web Experience Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how satisfied they are with the online interactions with those firms. For more information, see the Temkin Web Experience Ratings Overview.