Temkin Ratings is an offering of Temkin Group, a customer experience research and consulting company. Our goal for this site is to amplify the voice of consumers by making their feedback widely available.
The site provides access to data on how consumers rate their experiences with more than 100 companies and the associated loyalty of those consumers. The data can help organizations benchmark themselves within their industry and compare themselves to companies across other industries. The breakdown of data in consumer segments (age, income, education, gender, and ethnicity) provides companies with a deeper understanding of the link between customer experience and loyalty for their customers.
Companies that want to gain a deeper understanding of consumer feedback can purchase all of the underlying data in Excel spreadsheets. All datasets purchased from this site are delivered with a single-user license. If you want access for three or more people in your organization, contact us with your requirements.
Temkin Group makes no representation or warranty of any kind, nature or description, express or implied, with respect to the content, including, without limitation, any warranty of any kind or nature with respect to the accuracy of the content or any implied warranty of fitness for a particular purpose or any implied warranties arising from a course of dealing or a course of performance, and we hereby expressly disclaim the same.
The datasets cannot be resold or redistributed in any form or referenced outside of the purchaser’s organization without the prior written consent of Temkin Group.