2013 Temkin Web Experience Ratings 2013


Rating Company Industry Temkin Web Experience Ratings (TWR) Company TWR vs Industry TWR
1Amazon.comRetailer77%20.8
2USAABank75%13.1
3USAAInsurance carrier73%19.9
4RegionsBank72%9.2
5AdvantageRental car agency70%17.3
5US BankBank70%8.1
5eBayRetailer70%13.9
8A credit unionBank69%7.1
8QVCRetailer69%13.5
10Charles SchwabInvestment firm68%9.8
10Fidelity InvestmentsInvestment firm68%9.7
10ING DirectBank68%5.3
13Ameriprise FinancialInvestment firm66%8.0
14USAACredit card issuer64%8.6
14VanguardInvestment firm64%5.2
16HiltonHotel chain63%7.6
16PNCBank63%0.5
16MarriottHotel chain63%7.5
16Courtyard By MarriottHotel chain63%7.3
16Sonic Drive-InFast food chain63%12.4
16GameStopRetailer63%6.7
22Wells FargoBank62%-0.4
22TD AmeritradeInvestment firm62%3.4
22Kaiser PermanenteHealth plan62%19.0
22Barnes & NobleRetailer62%5.8
26CitibankBank61%-1.3
26Holiday Inn ExpressHotel chain61%5.5
26Old NavyRetailer61%4.9
26Macy'sRetailer61%4.8
30OfficeMaxRetailer60%4.2
30Hampton InnHotel chain60%4.6
30Lowe'sRetailer60%4.0
33GEICOInsurance carrier59%6.3
33American ExpressCredit card issuer59%3.8
33PublixGrocery chain59%7.1
33TD BankBank59%-3.2
33ChaseBank59%-3.4
33Wells FargoCredit card issuer59%3.1
33SearsRetailer59%2.8
33AppleComputer maker59%8.1
41ScottradeInvestment firm58%0.0
41Bank of AmericaBank58%-3.9
41MetLifeInsurance carrier58%4.8
41StarbucksFast food chain58%7.8
41E*TRADEInvestment firm58%-0.6
41Advance Auto PartsRetailer58%2.0
47FedExParcel delivery service57%4.4
47AvisRental car agency57%4.3
47GoogleSoftware firm57%6.4
47KrogerGrocery chain57%4.9
47FordAuto dealer57%3.6
47AldiGrocery chain57%4.8
47NationwideInsurance carrier57%3.5
54Best WesternHotel chain56%1.2
54ING DirectInvestment firm56%-2.0
54Trader Joe'sGrocery chain56%4.3
54SafewayGrocery chain56%4.3
54Domino'sFast food chain56%6.2
54State FarmInsurance carrier56%3.0
54Dollar GeneralRetailer56%0.2
54Capital OneCredit card issuer56%0.2
54ProgressiveInsurance carrier56%2.7
54AutoZoneRetailer56%0.0
54ChaseCredit card issuer56%0.1
54Apple (for software)Software firm56%4.9
54DiscoverCredit card issuer56%0.0
54Capital OneBank56%-6.7
54Apple StoreRetailer56%-0.3
54Pizza HutFast food chain56%5.4
70HertzRental car agency55%2.4
70ToyotaAuto dealer55%2.0
70Bank of AmericaCredit card issuer55%-0.3
70HondaAuto dealer55%2.0
70Office DepotRetailer55%-0.6
70Chick-fil-AFast food chain55%4.6
70BMWAuto dealer55%1.1
77EnterpriseRental car agency53%0.4
77Sam's ClubRetailer53%-2.4
77HSBCBank53%-9.0
77Family DollarRetailer53%-2.8
77Giant EagleGrocery chain53%0.9
77Toys 'R' UsRetailer53%-2.9
77JCPenneyRetailer53%-2.9
77UPSParcel delivery service53%-0.2
77TargetRetailer53%-3.1
77A credit unionInvestment firm53%-5.8
77Dunkin' DonutsFast food chain53%2.4
88Fifth ThirdBank52%-9.9
88FujitsuAppliance maker52%5.3
88CitigroupCredit card issuer52%-3.3
88MicrosoftSoftware firm52%1.5
88DollarRental car agency52%-0.9
88AllstateInsurance carrier52%-1.0
88Save-a-LotGrocery chain52%0.0
88TriCareHealth plan52%9.2
88Merrill LynchInvestment firm52%-6.5
88DellComputer maker52%1.6
88WalgreensRetailer52%-4.0
88Liberty MutualInsurance carrier52%-1.4
88SamsungAppliance maker52%4.6
88BlackboardSoftware firm52%0.8
88ActivisionSoftware firm52%0.7
103HardeesFast food chain51%1.3
103NissanAuto dealer51%-2.0
103Little Caesar'sFast food chain51%1.2
103Hewlett-PackardComputer maker51%0.9
103US BankCredit card issuer51%-4.5
103HyundaiAuto dealer51%-2.4
103Arby'sFast food chain51%0.8
103Rite AidRetailer51%-5.0
103Wells Fargo AdvisorsInvestment firm51%-7.7
103ChevroletAuto dealer51%-2.7
113SymantecSoftware firm50%-0.4
113Edward JonesInvestment firm50%-8.1
113Whole FoodsGrocery chain50%-2.1
113CompaqComputer maker50%-0.6
113SubwayFast food chain50%-0.4
113Kohl'sRetailer50%-6.2
119IntuitSoftware firm49%-1.4
119Burger KingFast food chain49%-0.8
119StaplesRetailer49%-6.7
119H.E.B.Grocery chain49%-3.0
119US Postal ServiceParcel delivery service49%-4.3
119AdobeSoftware firm49%-2.2
119SonyComputer maker49%-1.7
119Jack in the BoxFast food chain49%-1.4
127ToshibaComputer maker48%-1.9
127HSBCCredit card issuer48%-7.4
127FarmersInsurance carrier48%-5.1
130Holiday InnHotel chain47%-7.9
130ShopRiteGrocery chain47%-4.7
130GEAppliance maker47%0.1
1307-ElevenRetailer47%-8.9
130Morgan Stanley Smith BarneyInvestment firm47%-11.6
130Wal-MartRetailer47%-9.1
130Home DepotRetailer47%-9.2
130Wendy'sFast food chain47%-3.5
130Crowne PlazaHotel chain47%-8.7
139Delta/Northwest AirlinesAirline46%6.0
139Winn-DixieGrocery chain46%-5.7
139AetnaHealth plan46%3.5
139Virgin MobileWireless carrier46%2.3
139PetSmartRetailer46%-9.6
139Best BuyRetailer46%-9.9
139Blue Shield of CaliforniaHealth plan46%3.1
139TravelersInsurance carrier46%-7.3
139Stop & ShopGrocery chain46%-6.3
139Food LionGrocery chain46%-6.4
139AlbertsonsGrocery chain46%-6.4
139Verizon WirelessWireless carrier46%1.6
151SprintWireless carrier45%1.5
151MetroPCSWireless carrier45%1.5
151TracFoneWireless carrier45%1.3
151AcerComputer maker45%-5.2
151BudgetRental car agency45%-8.0
151CVSRetailer45%-10.9
151Comfort InnHotel chain45%-10.5
158WhirlpoolAppliance maker44%-2.7
158eMachinesComputer maker44%-6.1
158ToshibaAppliance maker44%-2.8
158AlamoRental car agency44%-9.0
158Dish Network/EchoStarTV service provider44%5.2
158SonySoftware firm44%-6.8
158DirecTVTV service provider44%5.0
158GatewayComputer maker44%-6.6
166LGAppliance maker43%-4.1
166AT&TWireless carrier43%-1.1
168HumanaHealth plan42%-0.4
168Dollar TreeRetailer42%-13.7
168American AirlinesAirline42%1.1
171CIGNAHealth plan41%-1.4
171US AirwaysAirline41%0.6
171McAfeeSoftware firm41%-9.9
171United HealthcareHealth plan41%-1.9
171LenovoComputer maker41%-9.7
171ComcastTV service provider41%1.8
171KmartRetailer41%-15.3
171T-MobileWireless carrier41%-3.5
179McDonaldsFast food chain40%-9.7
179Anthem (BCBS)Health plan40%-2.4
179Southwest AirlinesAirline40%-0.5
179VerizonTV service provider40%1.1
179AAAInsurance carrier40%-13.5
179Days InnHotel chain40%-15.6
179KFCFast food chain40%-10.5
186MedicaidHealth plan39%-3.9
187QwestInternet service provider38%4.6
187AOLInternet service provider38%4.3
187American FamilyInsurance carrier38%-15.7
190Cox CommunicationsTV service provider37%-1.4
190Road RunnerInternet service provider37%3.5
192RadioShackRetailer36%-20.0
19221st CenturyInsurance carrier36%-17.3
194CareFirst (BCBS)Health plan35%-7.9
194Charter CommunicationsTV service provider35%-4.2
194AT&TTV service provider35%-4.2
194Cox CommunicationsInternet service provider35%1.3
198Taco BellFast food chain34%-15.6
198VerizonInternet service provider34%1.0
198Bright House NetworksTV service provider34%-4.6
198MedicareHealth plan34%-8.8
198AT&TInternet service provider34%0.5
203Optimum (iO)/CablevisionTV service provider33%-5.8
203United AirlinesAirline33%-7.6
205ComcastInternet service provider32%-1.4
206Time Warner CableTV service provider31%-7.9
206Charter CommunicationsInternet service provider31%-2.7
208CablevisionInternet service provider28%-5.7
209EarthLinkInternet service provider27%-6.4
210Health NetHealth plan22%-20.8
211MSNInternet service provider20%-13.3

Calculating the Temkin Web Experience Ratings

The Temkin Web Experience Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how much they trust those firms. For more information, see the Temkin Web Experience Ratings Overview.