2016 Temkin Web Experience Ratings


Rating Company Industry Temkin Web Experience Ratings (TWR) Company TWR vs Industry TWR
1USAABanks76%11
2RegionsBanks75%10
2Amazon.comRetailers75%19
4USAAInsurance Carriers73%18
4Amazon (Kindle)Computers & Tablets73%19
6Capital One 360Banks72%7
6QVCRetailers72%15
8TD BankBanks71%6
9A credit unionBanks69%4
9USAACredit Cards69%8
11Wells FargoBanks68%3
12ChaseBanks66%1
12PNCBanks66%1
14Holiday Inn ExpressHotels65%11
14eBayRetailers65%9
14DiscoverCredit Cards65%5
14Capital OneCredit Cards65%5
14VanguardInvestment Firms65%8
14ChaseCredit Cards65%4
14Courtyard By MarriottHotels65%11
21Capital OneBanks64%-1
21SunTrust BankBanks64%-1
21Bank of AmericaBanks64%-1
21Sam's ClubRetailers64%8
25Best WesternHotels63%9
25NordstromRetailers63%7
25GEICOInsurance Carriers63%7
28Fidelity InvestmentsInvestment Firms62%5
28BarclaycardCredit Cards62%2
28HiltonHotels62%8
31PublixSupermarkets61%7
31Morgan Stanley Smith BarneyInvestment Firms61%4
31WyndhamHotels61%7
31OfficeMaxRetailers61%4
35KrogerSupermarkets60%7
35Save-a-LotSupermarkets60%7
35Edward JonesInvestment Firms60%3
35AllstateInsurance Carriers60%5
35Southwest AirlinesAirlines60%8
35Macy'sRetailers60%4
35H-E-BSupermarkets60%6
35Fifth ThirdBanks60%-5
35American ExpressCredit Cards60%-1
35Little Caesar’sFast Food60%8
35Lowe'sRetailers60%4
46Barnes & Noble (Nook)Computers & Tablets59%6
46Pizza HutFast Food59%7
46U.S. BankBanks59%-6
46Merrill LynchInvestment Firms59%2
46JetBlue AirlinesAirlines59%6
46Georgia PowerUtilities59%11
46HardeesFast Food59%7
46Advance Auto PartsRetailers59%3
54MarriottHotels58%4
54ProgressiveInsurance Carriers58%3
54AldiSupermarkets58%4
54ShopRiteSupermarkets58%4
54AutoZoneRetailers58%2
54Giant EagleSupermarkets58%4
54Office DepotRetailers58%2
54GoogleSoftware Firms58%7
54SamsungMajor Appliances58%10
63U.S. BankCredit Cards57%-3
63Best BuyRetailers57%1
63Alaska AirlinesAirlines57%5
63Domino’sFast Food57%6
63Charles SchwabInvestment Firms57%0
63FordAuto Dealers57%7
63Kohl'sRetailers57%1
63Southern California Gas CompanyUtilities57%9
63IntuitSoftware Firms57%6
63Bank of AmericaCredit Cards57%-4
73Wells Fargo AdvisorsInvestment Firms56%-1
73A credit unionInvestment Firms56%-1
73IHOPFast Food56%5
73State FarmInsurance Carriers56%1
73O'Reilly Auto PartsRetailers56%0
73Dunkin’ DonutsFast Food56%4
73TD AmeritradeInvestment Firms56%-1
73National Car RentalRental Cars56%6
73Winn-DixieSupermarkets56%2
73TargetRetailers56%-1
73AppleComputers & Tablets56%2
84TravelersInsurance Carriers55%0
84Advantage Rent-A-CarRental Cars55%6
84CitizensBanks55%-10
84MetroPCSWireless Carriers55%6
84Chick-fil-AFast Food55%4
84Taco BellFast Food55%4
84SearsRetailers55%-1
84Virgin AmericaAirlines55%3
84Ameriprise FinancialInvestment Firms55%-2
84Home DepotRetailers55%-1
84Barnes & NobleRetailers55%-1
95ScottradeInvestment Firms54%-3
95PetSmartRetailers54%-2
95Wells FargoCredit Cards54%-6
95Hampton InnHotels54%0
95Enterprise Rent-A-CarRental Cars54%5
95WegmansSupermarkets54%1
95CitibankBanks54%-11
95NissanAuto Dealers54%4
95CitigroupCredit Cards54%-6
95Old NavyRetailers54%-2
95La Quinta InnHotels54%0
95Wendy’sFast Food54%2
95Dollar TreeRetailers54%-2
95CostcoRetailers54%-2
95Apple (for software)Software Firms54%3
95Kaiser PermanenteHealth Plans54%14
95Toys 'R' UsRetailers54%-2
95Comfort InnHotels54%0
95JCPenneyRetailers54%-3
114ACE Rent A CarRental Cars53%4
114SafewaySupermarkets53%-1
114UPSParcel Delivery53%2
114MetLifeInsurance Carriers53%-2
114Dollar GeneralRetailers53%-3
114WhirlpoolMajor Appliances53%5
114Florida Power & LightUtilities53%5
114Food LionSupermarkets53%-1
114Virgin MobileWireless Carriers53%4
123TracFoneWireless Carriers52%4
123CVSRetailers52%-4
123GameStopRetailers52%-4
123ChevroletAuto Dealers52%2
123BudgetRental Cars52%2
1237-ElevenRetailers52%-4
123American AirlinesAirlines52%0
123HyattHotels52%-2
123HyundaiAuto Dealers52%2
123Southern California EdisonUtilities52%4
123FedExParcel Delivery52%1
123Liberty MutualInsurance Carriers52%-4
123DHLParcel Delivery52%1
136NationwideInsurance Carriers51%-4
136ToyotaAuto Dealers51%2
136ActivisionSoftware Firms51%0
136Delta AirlinesAirlines51%-1
13621st CenturyInsurance Carriers51%-4
136Hy-VeeSupermarkets51%-3
136Hewlett-PackardComputers & Tablets51%-3
136AudiAuto Dealers51%1
136DellComputers & Tablets51%-3
136StaplesRetailers51%-5
136AOLInternet Service51%12
136KmartRetailers51%-6
148SonySoftware Firms50%0
148MicrosoftSoftware Firms50%-1
148HondaAuto Dealers50%0
148Verizon WirelessWireless Carriers50%1
148Bed Bath & BeyondRetailers50%-6
148T.J. MaxxRetailers50%-6
148Crowne PlazaHotels50%-4
148Foot LockerRetailers50%-6
148Alamo Rent A CarRental Cars50%0
148BoschMajor Appliances50%2
148Fox Rent A CarRental Cars50%0
159Arby’sFast Food49%-2
159WalgreensRetailers49%-7
159AcerComputers & Tablets49%-5
159T-MobileWireless Carriers49%0
159ElectroluxMajor Appliances49%1
159KFCFast Food49%-3
159AlbertsonsSupermarkets49%-5
159E*TRADEInvestment Firms49%-8
159GapRetailers49%-8
168U.S. Postal ServiceParcel Delivery48%-2
168RossRetailers48%-8
168FarmersInsurance Carriers48%-7
168SonyComputers & Tablets48%-5
168StarbucksFast Food48%-3
168SubwayFast Food48%-3
168SymantecSoftware Firms48%-3
168United AirlinesAirlines48%-4
168Sonic Drive-InFast Food48%-3
168AT&TWireless Carriers48%-1
168McAfeeSoftware Firms48%-3
168AetnaHealth Plans48%8
168BJ’s Wholesale ClubRetailers48%-8
168Capital One 360Investment Firms48%-9
168Duke Energy ProgressUtilities48%0
183BMWAuto Dealers47%-2
183Michael’sRetailers47%-9
183Holiday InnHotels47%-7
183HertzRental Cars47%-3
183CenterPoint EnergyUtilities47%-1
188TriCareHealth Plans46%6
188Bright House NetworksTV Service46%9
188Dish NetworkTV Service46%8
188AvisRental Cars46%-3
188Cablevision OptimumTV Service46%8
188LGMajor Appliances46%-2
188Wal-MartRetailers46%-10
188Whole FoodsSupermarkets46%-8
188HannafordSupermarkets46%-8
188Stop & ShopSupermarkets46%-8
188BlackboardSoftware Firms46%-5
188CadillacAuto Dealers46%-4
188JeepAuto Dealers46%-4
201LenovoComputers & Tablets45%-8
201Jack in the BoxFast Food45%-6
201GatewayComputers & Tablets45%-9
201GEMajor Appliances45%-3
201AT&TInternet Service45%6
201Rite AidRetailers45%-11
201MarshallsRetailers45%-12
208ToshibaComputers & Tablets44%-9
208DirecTVTV Service44%6
208DodgeAuto Dealers44%-6
208VonsSupermarkets44%-10
208AAAInsurance Carriers44%-11
208SprintWireless Carriers44%-5
208CablevisionInternet Service44%5
215DollarRental Cars43%-6
215Family DollarRetailers43%-13
215CIGNAHealth Plans43%3
215VerizonInternet Service43%4
215HSBCCredit Cards43%-18
220Burger KingFast Food42%-9
220Dairy QueenFast Food42%-9
220Ace HardwareRetailers42%-14
223Trader Joe’sSupermarkets41%-12
223HumanaHealth Plans41%1
223Pacific Gas and Electric CompanyUtilities41%-6
226United HealthcareHealth Plans40%0
226Commonwealth EdisonUtilities40%-7
226VerizonTV Service40%2
226AdobeSoftware Firms40%-11
226MedicareHealth Plans40%0
226American FamilyInsurance Carriers40%-15
232Blue Shield of CaliforniaHealth Plans39%-1
232McDonaldsFast Food39%-12
234PSE&GUtilities38%-9
234ToshibaMajor Appliances38%-9
234BCBS plan not listedHealth Plans38%-2
234HaierMajor Appliances38%-10
234Super 8Hotels38%-16
234Charter CommunicationsInternet Service38%-1
240US AirwaysAirlines37%-15
240AT&TTV Service37%-1
240Time Warner CableTV Service37%-1
240Anthem (BCBS)Health Plans37%-3
240HitachiMajor Appliances37%-11
245Spirit AirlinesAirlines36%-16
245Cox CommunicationsInternet Service36%-3
245Time Warner CableInternet Service36%-3
248Cox CommunicationsTV Service35%-2
248Charter CommunicationsTV Service35%-3
250MedicaidHealth Plans34%-6
250Motel 6Hotels34%-20
252CompaqComputers & Tablets33%-21
253FujitsuMajor Appliances31%-16
254Days InnHotels30%-24
254ComcastInternet Service30%-8
256ComcastTV Service29%-9
257Health NetHealth Plans25%-15

Calculating the Temkin Web Experience Ratings

The Temkin Web Experience Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how satisfied they are with the online interactions with those firms. For more information, see the Temkin Web Experience Ratings Overview.