2015 Temkin Trust Ratings 2015

Rank	Company	Industry	Temkin Trust Ratings (TTR)	Company TTR vs Industry TTR
1	H-E-B	Supermarket	80%	13
1	A credit union	Bank	80%	21
3	USAA	Bank	78%	19
4	USAA	Insurance	77%	16
4	Publix	Supermarket	77%	9
6	USAA	Credit cards	76%	21
7	Chick-fil-A	Fast food	75%	16
7	Trader Joe's	Supermarket	75%	7
7	Costco	Retailer	75%	14
10	Hy-Vee	Supermarket	73%	6
10	Amazon.com	Retailer	73%	12
12	Lexus	Auto dealer	72%	15
12	BJ's Wholesale Club	Retailer	72%	11
14	QVC	Retailer	71%	10
14	Apple	Computers	71%	12
14	Amazon	Computers	71%	12
17	Kroger	Supermarket	70%	3
17	JetBlue Airlines	Airline	70%	18
17	Papa John's	Fast food	70%	11
17	Lowe's	Retailer	70%	9
21	Sheraton	Hotel	69%	12
21	Aldi	Supermarket	69%	2
21	Regions	Bank	69%	10
21	Wegmans	Supermarket	69%	1
21	Fidelity Investments	Investments	69%	9
26	PNC	Bank	68%	10
26	Panera Bread	Fast food	68%	9
26	State Farm	Insurance	68%	7
26	PetSmart	Retailer	68%	7
26	Whole Foods	Supermarket	68%	0
26	Victoria Secret	Retailer	68%	7
26	Nordstrom	Retailer	68%	7
33	Georgia Power	Utility	67%	18
33	TriCare	Health plan	67%	21
33	Subway	Fast food	67%	7
36	TD Bank	Bank	66%	7
36	American Express	Credit cards	66%	12
36	Southwest Airlines	Airline	66%	14
36	Popeye's Louisiana Kitchen	Fast food	66%	6
36	Toyota	Auto dealer	66%	8
36	Courtyard By Marriott	Hotel	66%	8
42	Giant Eagle	Supermarket	65%	-2
42	Vanguard	Investments	65%	6
42	Walgreens	Retailer	65%	4
42	JCPenney	Retailer	65%	4
42	ACE Rent A Car	Rental cars	65%	13
42	Barnes & Noble	Retailer	65%	4
42	Hannaford's	Supermarket	65%	-3
42	The Hartford	Insurance	65%	4
42	A credit union	Investments	65%	5
42	Chipotle Mexican Grill	Fast food	65%	5
52	Bed Bath & Beyond	Retailer	64%	4
52	Southern California Gas Company	Utility	64%	15
52	Ace Hardware	Retailer	64%	3
52	Marriott	Hotel	64%	7
52	Starbucks	Fast food	64%	5
52	AutoZone	Retailer	64%	3
52	Dairy Queen	Fast food	64%	5
52	T.J. Maxx	Retailer	64%	3
52	Food Lion	Supermarket	64%	-4
52	Home Depot	Retailer	64%	3
52	Advance Auto Parts	Retailer	64%	3
63	Albertsons	Supermarket	63%	-4
63	AAA	Insurance	63%	2
63	Cadillac	Auto dealer	63%	6
63	Apple	Software	63%	10
63	Sonic Drive-In	Fast food	63%	4
63	Hilton	Hotel	63%	6
63	Kaiser Permanente	Health plan	63%	17
70	Barnes & Noble	Computers	62%	3
70	Southern California Edison	Utility	62%	13
70	SunTrust Bank	Bank	62%	3
70	ShopRite	Supermarket	62%	-5
70	Hyatt	Hotel	62%	5
70	GEICO	Insurance	62%	1
70	Old Navy	Retailer	62%	1
70	UPS	Parcel delivery	62%	1
78	Rite Aid	Retailer	61%	1
78	Citizens	Bank	61%	3
78	Residence Inn	Hotel	61%	4
78	Office Depot	Retailer	61%	0
78	Charles Schwab	Investments	61%	2
78	Sam's Club	Retailer	61%	0
78	Ameriprise Financial	Investments	61%	2
78	FedEx	Parcel delivery	61%	1
78	Hampton Inn	Hotel	61%	4
78	CVS	Retailer	61%	0
78	Apple Retail Store	Retailer	61%	0
78	Subaru	Auto dealer	61%	3
78	Holiday Inn Express	Hotel	61%	3
78	Arby's	Fast food	61%	1
78	Discover	Credit cards	61%	6
93	Dominion Virginia Power	Utility	60%	11
93	Electrolux	Appliances	60%	7
93	Toys 'R' Us	Retailer	60%	-1
93	Dollar Tree	Retailer	60%	-1
93	Stop & Shop	Supermarket	60%	-7
93	Chase	Bank	60%	1
93	Scottrade	Investments	60%	1
93	Hewlett-Packard	Computers	60%	1
93	Sony	Computers	60%	1
93	Dunkin' Donuts	Fast food	60%	1
93	Audi	Auto dealer	60%	3
93	U.S. Postal Service	Parcel delivery	60%	0
93	U.S. Bank	Credit cards	60%	5
93	Honda	Auto dealer	60%	3
93	American Family	Insurance	60%	-1
93	Family Dollar	Retailer	60%	-1
93	Holiday Inn	Hotel	60%	2
93	Sony	Software	60%	6
111	Nissan	Auto dealer	59%	2
111	Panda Express	Fast food	59%	0
111	Alaska Airlines	Airline	59%	7
111	Dollar General	Retailer	59%	-2
111	Doubletree	Hotel	59%	1
111	Progressive	Insurance	59%	-2
117	Florida Power & Light	Utility	58%	9
117	Kenmore	Appliances	58%	5
117	Virgin America	Airline	58%	6
117	Enterprise	Rental cars	58%	6
117	Marshalls	Retailer	58%	-3
117	O'Reilly Auto Parts	Retailer	58%	-3
117	MetLife	Insurance	58%	-3
117	National	Rental cars	58%	6
117	Target	Retailer	58%	-3
117	Kohl's	Retailer	58%	-3
117	Little Caesar's	Fast food	58%	-2
117	Taco Bell	Fast food	58%	-2
129	Morgan Stanley Smith Barney	Investments	57%	-2
129	Allstate	Insurance	57%	-4
129	Samsung	Appliances	57%	4
129	Amica	Insurance	57%	-4
129	True Value	Retailer	57%	-4
129	Dodge	Auto dealer	57%	0
129	Fairfield Inn	Hotel	57%	0
129	Embassy Suites	Hotel	57%	0
129	Alamo	Rental cars	57%	5
129	Crowne Plaza	Hotel	57%	0
129	Edward Jones	Investments	57%	-2
129	U.S. Bank	Bank	57%	-2
129	eBay	Retailer	57%	-4
142	Pizza Hut	Fast food	56%	-3
142	Foot Locker	Retailer	56%	-4
142	Travelers	Insurance	56%	-5
142	Nationwide	Insurance	56%	-5
142	Sears	Retailer	56%	-5
142	Farmers	Insurance	56%	-5
142	Google	Software	56%	3
142	Safeway	Supermarket	56%	-11
142	Chevrolet	Auto dealer	56%	-1
142	Staples	Retailer	56%	-5
142	BMW	Auto dealer	56%	-2
142	Ford	Auto dealer	56%	-2
142	Wells Fargo Advisors	Investments	56%	-4
142	Best Western	Hotel	56%	-2
156	Ross	Retailer	55%	-5
156	Westin	Hotel	55%	-2
156	Delta Airlines	Airline	55%	3
156	Best Buy	Retailer	55%	-6
156	Mazda	Auto dealer	55%	-2
156	Microsoft	Software	55%	2
156	AirTran Airways	Airline	55%	3
156	KFC	Fast food	55%	-4
156	Virgin Mobile	Wireless	55%	10
156	Hyundai	Auto dealer	55%	-3
156	LG	Appliances	55%	1
156	Comfort Inn	Hotel	55%	-3
156	Macy's	Retailer	55%	-6
169	Merrill Lynch	Investments	54%	-5
169	7-Eleven	Retailer	54%	-7
169	Humana	Health plan	54%	8
169	Wendy's	Fast food	54%	-5
169	DTE Energy Electric Company	Utility	54%	5
169	Mercedes-Benz	Auto dealer	54%	-4
169	Capital One	Bank	54%	-5
176	OfficeMax	Retailer	53%	-7
176	Toshiba	Computers	53%	-5
176	Gap	Retailer	53%	-8
176	Whirlpool	Appliances	53%	0
176	GameStop	Retailer	53%	-8
176	Chase	Credit cards	53%	-1
176	US Cellular	Wireless	53%	8
176	Domino's	Fast food	53%	-6
176	Medicare	Health plan	53%	6
176	Capital One 360	Bank	53%	-6
176	Capital One	Credit cards	53%	-2
176	Fifth Third	Bank	53%	-6
176	Jack in the Box	Fast food	53%	-7
189	Hardees	Fast food	52%	-7
189	Symantec	Software	52%	-1
189	Liberty Mutual	Insurance	52%	-9
189	Wells Fargo	Bank	52%	-7
189	Capital One 360	Investments	52%	-8
189	*ETRADE**	Investments	52%	-8
195	Thrifty	Rental cars	51%	0
195	Kia	Auto dealer	51%	-6
195	Buick	Auto dealer	51%	-6
195	Bi-Lo	Supermarket	51%	-16
195	Chrysler	Auto dealer	51%	-6
195	Intuit	Software	51%	-2
195	Bosch	Appliances	51%	-3
202	Optimum	Internet service	50%	18
202	GM	Auto dealer	50%	-7
202	TD Ameritrade	Investments	50%	-9
202	Jeep	Auto dealer	50%	-7
202	PSE&G;	Utility	50%	1
202	MetroPCS	Wireless	50%	5
202	Asus	Computers	50%	-9
209	Wells Fargo	Credit cards	49%	-5
209	Avis	Rental cars	49%	-3
209	Ramada Inn	Hotel	49%	-8
209	Barclaycard	Credit cards	49%	-5
209	Volkswagen	Auto dealer	49%	-8
209	BCBS of Michigan	Health plan	49%	3
209	McAfee	Software	49%	-4
209	Burger King	Fast food	49%	-10
209	Consumers Energy Company	Utility	49%	0
209	Kmart	Retailer	49%	-12
209	Acer	Computers	49%	-10
209	Medicaid	Health plan	49%	3
209	Bank of America	Bank	49%	-10
209	Quality Inn	Hotel	49%	-8
209	Citigroup	Credit cards	49%	-6
209	TracFone	Wireless	49%	4
209	Dell	Computers	49%	-10
209	Advantage Rent-A-Car	Rental cars	49%	-3
227	T-Mobile	Wireless	48%	4
227	Days Inn	Hotel	48%	-9
227	Bank of America	Credit cards	48%	-7
227	La Quinta Inn	Hotel	48%	-9
227	Fujitsu	Appliances	48%	-6
232	United Healthcare	Health plan	47%	1
232	DHL	Parcel delivery	47%	-13
232	DirecTV	TV service	47%	13
232	Wal-Mart	Retailer	47%	-14
232	American Airlines	Airline	47%	-5
232	Hertz	Rental cars	47%	-5
238	Haier	Appliances	46%	-7
238	Adobe	Software	46%	-7
238	Verizon	TV service	46%	13
238	Cablevision	Internet service	46%	14
238	Activision	Software	46%	-7
238	Lenovo	Computers	46%	-13
238	Cablevision Optimum	TV service	46%	12
245	Motel 6	Hotel	45%	-12
245	AOL	Internet service	45%	13
245	Budget	Rental cars	45%	-7
245	McDonalds	Fast food	45%	-15
249	Super 8	Hotel	44%	-13
249	Dollar	Rental cars	44%	-8
249	BB&T;	Bank	44%	-15
249	Verizon Wireless	Wireless	44%	-1
253	Toshiba	Appliances	43%	-10
253	Fox Rent A Car	Rental cars	43%	-9
253	RadioShack	Retailer	43%	-18
253	PNC	Credit cards	43%	-11
253	HSBC	Credit cards	43%	-12
253	US Airways	Airline	43%	-9
253	Anthem	Health plan	43%	-3
253	21st Century	Insurance	43%	-18
253	Hitachi	Appliances	43%	-11
262	Citibank	Bank	42%	-17
262	AT&T;	Wireless	42%	-2
262	Blue Cross Blue Shield plan not listed above	Health plan	42%	-4
265	Pacific Gas and Electric Company	Utility	41%	-8
265	AT&T;	TV service	41%	7
267	Bright House Networks	TV service	40%	7
267	AT&T;	Internet service	40%	8
269	Verizon	Internet service	39%	7
269	CIGNA	Health plan	39%	-7
269	Aetna	Health plan	39%	-7
269	BCBS of Florida	Health plan	39%	-8
269	Blackboard	Software	39%	-15
274	Duke Energy Progress	Utility	38%	-11
275	Dish Network	TV service	37%	4
275	Commonwealth Edison	Utility	37%	-12
275	Sprint	Wireless	37%	-8
278	CenturyLink	Internet service	36%	4
278	United Airlines	Airline	36%	-16
280	Blue Shield of California	Health plan	35%	-11
281	Cox Communications	Internet service	31%	-1
281	Health Net	Health plan	31%	-15
281	Frontier	Internet service	31%	-1
281	Charter Communications	Internet service	31%	-2
285	Spirit Airlines	Airline	29%	-23
286	Cox Communications	TV service	28%	-5
287	Consolidated Edison Company of New York	Utility	27%	-22
288	Time Warner Cable	TV service	25%	-8
289	Time Warner	Internet service	24%	-8
290	Coventry Health Care	Health plan	23%	-23
291	Charter Communications	TV service	22%	-12
291	Comcast	Internet service	22%	-11
293	Comcast	TV service	19%	-14

See the 2014 Ratings

Calculating the Temkin Trust Ratings

The Temkin Trust Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how much they trust those firms. For more information, see the Temkin Trust Ratings Overview.

Purchase Data

For only $295, you can download an Excel workbook with the underlying data from the 2015 Temkin Trust Ratings in addition to the changes from 2014.

The dataset includes details for all three component scores for the 293 companies in the 2015 ratings. In addition, it provides average industry ratings across six age groups of consumers.

For more information, see the Temkin Trust Ratings Overview.