2015 Temkin Web Experience Ratings

Rating	Company	Industry	Temkin Web Experience Ratings (TWR)	Company TWR vs Industry TWR
1	USAA	Bank	81%	14
2	Amazon.com	Retailer	79%	20
3	USAA	Credit cards	77%	15
4	A credit union	Bank	74%	8
4	Amazon	Computers	74%	17
6	Capital One 360	Bank	74%	7
7	SunTrust Bank	Bank	73%	7
7	eBay	Retailer	73%	14
9	Fidelity Investments	Investments	72%	15
9	Chase	Bank	72%	5
9	QVC	Retailer	72%	13
12	Sheraton	Hotel	71%	17
13	Apple Retail Store	Retailer	70%	11
13	USAA	Insurance	70%	14
15	PNC	Bank	69%	2
15	American Express	Credit cards	69%	6
17	Courtyard By Marriott	Hotel	68%	14
17	Regions	Bank	68%	1
19	TD Bank	Bank	67%	0
19	Vanguard	Investments	67%	9
19	JetBlue Airlines	Airline	67%	13
22	Discover	Credit cards	66%	4
22	Apple	Computers	66%	10
24	Domino's	Fast food	65%	13
24	Nordstrom	Retailer	65%	7
24	Capital One	Credit cards	65%	3
24	Capital One	Bank	65%	-2
24	Wells Fargo	Bank	65%	-2
24	Bank of America	Bank	65%	-2
24	Chase	Credit cards	65%	2
24	Progressive	Insurance	65%	8
24	JCPenney	Retailer	65%	6
33	Barclaycard	Credit cards	64%	1
34	GEICO	Insurance	63%	7
34	Advance Auto Parts	Retailer	63%	5
34	Rite Aid	Retailer	63%	4
34	Victoria Secret	Retailer	63%	4
34	U.S. Bank	Bank	63%	-4
34	Costco	Retailer	63%	4
34	Publix	Supermarket	63%	9
34	Papa John's	Fast food	63%	10
42	ACE Rent A Car	Car rentals	62%	15
42	Old Navy	Retailer	62%	3
42	Bed Bath & Beyond	Retailer	62%	3
42	Best Buy	Retailer	62%	3
42	Southwest Airlines	Airline	62%	8
42	Apple	Software	62%	11
48	Ross	Retailer	61%	2
48	Residence Inn	Hotel	61%	7
48	Southern California Gas Company	Utility	61%	12
48	Aldi	Supermarket	61%	8
48	Scottrade	Investments	61%	3
48	Charles Schwab	Investments	61%	3
48	Macy's	Retailer	61%	2
48	Pizza Hut	Fast food	61%	8
56	Barnes & Noble	Retailer	60%	1
56	U.S. Bank	Credit cards	60%	-3
56	Mazda	Auto dealer	60%	7
59	Home Depot	Retailer	59%	0
59	Marriott	Hotel	59%	4
59	Bank of America	Credit cards	59%	-4
59	Toys 'R' Us	Retailer	59%	0
59	PetSmart	Retailer	59%	0
59	Delta Airlines	Airline	59%	5
59	MetroPCS	Wireless	59%	11
66	Panera Bread	Fast food	58%	6
66	Hilton	Hotel	58%	4
66	Dunkin' Donuts	Fast food	58%	5
66	Wells Fargo	Credit cards	58%	-5
66	Barnes & Noble	Computers	58%	1
66	GameStop	Retailer	58%	-1
66	Sony	Software	58%	8
66	Allstate	Insurance	58%	2
74	State Farm	Insurance	57%	1
74	Target	Retailer	57%	-2
74	Nissan	Auto dealer	57%	5
74	Stop & Shop	Supermarket	57%	4
74	Holiday Inn Express	Hotel	57%	2
74	Comfort Inn	Hotel	57%	2
74	Starbucks	Fast food	57%	4
74	CVS	Retailer	57%	-2
74	Sonic Drive-In	Fast food	57%	4
74	BB&T;	Bank	57%	-10
74	Honda	Auto dealer	57%	4
74	Google	Software	57%	6
74	Dairy Queen	Fast food	57%	4
74	National	Car rentals	57%	9
74	Doubletree	Hotel	57%	2
74	Toyota	Auto dealer	57%	4
90	A credit union	Investments	56%	-1
90	Alaska Airlines	Airline	56%	3
90	Citigroup	Credit cards	56%	-6
90	Hampton Inn	Hotel	56%	2
90	Electrolux	Appliances	56%	8
90	T.J. Maxx	Retailer	56%	-3
90	Staples	Retailer	56%	-3
90	Alamo	Car rentals	56%	8
90	Kroger	Supermarket	56%	2
90	UPS	Parcel delivery	56%	3
90	Wells Fargo Advisors	Investments	56%	-2
101	Lowe's	Retailer	55%	-3
101	Edward Jones	Investments	55%	-2
101	Virgin America	Airline	55%	2
101	Citibank	Bank	55%	-12
101	Hyatt	Hotel	55%	0
101	Kia	Auto dealer	55%	3
101	Office Depot	Retailer	55%	-4
101	Hyundai	Auto dealer	55%	2
109	Best Western	Hotel	54%	0
109	Duke Energy Progress	Utility	54%	6
109	AutoZone	Retailer	54%	-5
109	Embassy Suites	Hotel	54%	0
109	Nationwide	Insurance	54%	-2
109	Ameriprise Financial	Investments	54%	-4
109	Hy-Vee	Supermarket	54%	1
109	Sam's Club	Retailer	54%	-5
109	Merrill Lynch	Investments	54%	-4
109	Capital One 360	Investments	54%	-4
109	La Quinta Inn	Hotel	54%	-1
109	Westin	Hotel	54%	-1
109	TD Ameritrade	Investments	54%	-4
109	Popeye's Louisiana Kitchen	Fast food	54%	1
109	Holiday Inn	Hotel	54%	-1
124	TriCare	Health plan	53%	12
124	Kohl's	Retailer	53%	-6
124	Walgreens	Retailer	53%	-6
124	Sony	Computers	53%	-4
124	FedEx	Parcel delivery	53%	0
124	Liberty Mutual	Insurance	53%	-3
124	Ford	Auto dealer	53%	0
124	Hewlett-Packard	Computers	53%	-4
124	Samsung	Appliances	53%	4
133	OfficeMax	Retailer	52%	-6
133	Taco Bell	Fast food	52%	-1
133	Kaiser Permanente	Health plan	52%	10
133	Chevrolet	Auto dealer	52%	0
133	Safeway	Supermarket	52%	-1
133	Morgan Stanley Smith Barney	Investments	52%	-6
133	Trader Joe's	Supermarket	52%	-2
133	Toshiba	Computers	52%	-5
141	Chick-fil-A	Fast food	51%	-1
141	AOL	Internet service	51%	13
141	Southern California Edison	Utility	51%	3
141	Panda Express	Fast food	51%	-1
141	BJ's Wholesale Club	Retailer	51%	-8
141	US Airways	Airline	51%	-2
141	Wal-Mart	Retailer	51%	-8
141	Activision	Software	51%	1
141	Enterprise	Car rentals	51%	3
141	LG	Appliances	51%	3
141	Quality Inn	Hotel	51%	-4
141	ShopRite	Supermarket	51%	-2
141	The Hartford	Insurance	51%	-5
141	Little Caesar's	Fast food	51%	-2
141	Cablevision Optimum	TV service	51%	12
141	Wendy's	Fast food	51%	-2
141	BMW	Auto dealer	51%	-2
158	Virgin Mobile	Wireless	50%	3
158	Albertsons	Supermarket	50%	-3
158	Wegmans	Supermarket	50%	-3
158	DHL	Parcel delivery	50%	-2
158	Whole Foods	Supermarket	50%	-3
158	AAA	Insurance	50%	-6
158	U.S. Postal Service	Parcel delivery	50%	-3
158	Audi	Auto dealer	50%	-2
158	Hardees	Fast food	50%	-3
158	Dell	Computers	50%	-7
158	21st Century	Insurance	50%	-7
158	H.E.B.	Supermarket	50%	-4
158	Giant Eagle	Supermarket	50%	-4
158	Lenovo	Computers	50%	-7
158	Budget	Car rentals	50%	2
173	Travelers	Insurance	49%	-7
173	Symantec	Software	49%	-1
173	Florida Power & Light	Utility	49%	0
173	American Airlines	Airline	49%	-5
173	Days Inn	Hotel	49%	-6
173	United Airlines	Airline	49%	-5
179	PSE&G;	Utility	48%	0
179	T-Mobile	Wireless	48%	0
179	Kenmore	Appliances	48%	0
179	Crowne Plaza	Hotel	48%	-7
179	Whirlpool	Appliances	48%	0
179	Chrysler	Auto dealer	48%	-4
179	Verizon Wireless	Wireless	48%	0
179	DirecTV	TV service	48%	9
179	Bosch	Appliances	48%	-1
179	Sears	Retailer	48%	-11
179	Dollar Tree	Retailer	48%	-11
190	Humana	Health plan	47%	6
190	Super 8	Hotel	47%	-7
190	Kmart	Retailer	47%	-12
190	Hertz	Car rentals	47%	-1
190	Food Lion	Supermarket	47%	-7
190	Intuit	Software	47%	-4
190	*ETRADE**	Investments	47%	-11
190	Burger King	Fast food	47%	-6
190	Family Dollar	Retailer	47%	-12
199	Subway	Fast food	46%	-6
199	AT&T;	Wireless	46%	-1
199	7-Eleven	Retailer	46%	-13
199	Medicare	Health plan	46%	4
199	HSBC	Credit cards	46%	-16
199	Acer	Computers	46%	-11
199	United Healthcare	Health plan	46%	4
199	Fairfield Inn	Hotel	46%	-9
199	TracFone	Wireless	46%	-2
199	Toshiba	Appliances	46%	-3
199	Sprint	Wireless	46%	-2
199	Adobe	Software	46%	-5
211	Verizon	TV service	45%	6
211	McDonalds	Fast food	45%	-8
211	American Family	Insurance	45%	-11
211	MetLife	Insurance	45%	-12
211	Verizon	Internet service	45%	6
211	CIGNA	Health plan	45%	3
217	McAfee	Software	44%	-6
217	Dish Network	TV service	44%	5
217	Marshalls	Retailer	44%	-15
217	Microsoft	Software	44%	-6
217	KFC	Fast food	44%	-9
222	Jeep	Auto dealer	43%	-9
222	Farmers	Insurance	43%	-13
222	PNC	Credit cards	43%	-19
222	Advantage Rent-A-Car	Car rentals	43%	-5
222	O'Reilly Auto Parts	Retailer	43%	-16
222	Ramada Inn	Hotel	43%	-12
222	Aetna	Health plan	43%	1
222	Dollar General	Retailer	43%	-16
222	Hitachi	Appliances	43%	-6
231	AirTran Airways	Airline	42%	-11
231	AT&T;	Internet service	42%	4
231	Bright House Networks	TV service	42%	3
231	Dodge	Auto dealer	42%	-11
235	AT&T;	TV service	41%	2
235	Fujitsu	Appliances	41%	-8
237	Blue Cross Blue Shield plan not listed above	Health plan	39%	-2
237	Avis	Car rentals	39%	-8
237	Arby's	Fast food	39%	-13
237	Charter Communications	Internet service	39%	1
237	Anthem	Health plan	39%	-3
242	Cox Communications	Internet service	38%	0
242	Asus	Computers	38%	-19
242	Pacific Gas and Electric Company	Utility	38%	-11
242	Medicaid	Health plan	38%	-4
242	Commonwealth Edison	Utility	38%	-11
247	Motel 6	Hotel	37%	-17
247	Dollar	Car rentals	37%	-10
249	Jack in the Box	Fast food	36%	-17
250	Blackboard	Software	35%	-15
250	Fox Rent A Car	Car rentals	35%	-13
252	CenturyLink	Internet service	34%	-4
252	Haier	Appliances	34%	-15
252	Comcast	Internet service	34%	-5
252	Time Warner	Internet service	34%	-5
256	Time Warner Cable	TV service	33%	-6
256	Blue Shield of California	Health plan	33%	-9
258	Comcast	TV service	32%	-7
259	Spirit Airlines	Airline	31%	-22
260	Charter Communications	TV service	30%	-8
261	Cox Communications	TV service	29%	-9
262	Frontier	Internet service	20%	-18

See the 2014 Ratings

Calculating the Temkin Web Experience Ratings

The Temkin Web Experience Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how satisfied they are with the online interactions with those firms. For more information, see the Temkin Web Experience Ratings Overview.

Purchase Data

For only $295, you can download an Excel workbook with the underlying data from the 2015 Temkin Web Experience Ratings in addition to the changes from 2014.

The dataset also includes average industry ratings across six age groups of consumers.

For more information, see the Temkin Web Experience Ratings Overview.