2014 Temkin Web Experience Ratings

Rating	Company	Industry	Temkin Web Experience Ratings (TWR)	Company TWR vs Industry TWR
1	USAA	Banks	82%	16
2	ING Direct	Banks	78%	13
3	USAA	Insurance Carriers	76%	19
3	USAA	Credit Cards	76%	15
5	Charles Schwab	Investments	73%	12
5	Amazon.com	Retailers	73%	15
7	A credit union	Banks	72%	7
7	TD Bank	Banks	72%	6
9	U.S. Bank	Banks	70%	4
10	Sheraton	Hotels	69%	13
11	Ace Hardware	Retailers	68%	10
11	eBay	Retailers	68%	10
11	Nordstrom	Retailers	68%	10
14	Barnes & Noble	Retailers	67%	9
14	SunTrust Bank	Banks	67%	2
14	Vanguard	Investments	67%	5
14	PetSmart	Retailers	67%	9
14	PNC	Banks	67%	1
14	Fidelity Investments	Investments	67%	5
14	QVC	Retailers	67%	9
14	Edward Jones	Investments	67%	5
22	Advance Auto Parts	Retailers	66%	8
22	Discover	Credit Cards	66%	5
22	Wells Fargo	Banks	66%	0
25	Southwest Airlines	Airlines	65%	10
25	Chase	Banks	65%	0
25	AutoZone	Retailers	65%	7
25	Lowe's	Retailers	65%	7
29	Old Navy	Retailers	64%	6
29	Advantage	Rental Cars	64%	12
29	Symantec	Software	64%	11
29	*ETRADE**	Investments	64%	2
33	Apple Store	Retailers	63%	5
33	Morgan Stanley Smith Barney	Investments	63%	1
33	BMW	Auto Dealers	63%	7
33	TD Ameritrade	Investments	63%	1
33	Capital One	Credit Cards	63%	2
33	Progressive	Insurance Carriers	63%	5
33	Hilton	Hotels	63%	6
40	American Express	Credit Cards	62%	1
40	Sony	Software	62%	9
40	Costco	Retailers	62%	4
43	Chase	Credit Cards	61%	0
43	Apple	Computers	61%	9
45	Staples	Retailers	60%	2
45	Alaska Airlines	Airlines	60%	5
45	Domino's	Fast Foods	60%	10
45	Bank of America	Banks	60%	-5
45	JCPenney	Retailers	60%	2
45	Food Lion	Grocery Chains	60%	7
45	State Farm	Insurance Carriers	60%	2
52	Barclaycard	Credit Cards	59%	-1
52	GEICO	Insurance Carriers	59%	2
52	Apple	Software	59%	7
52	OfficeMax	Retailers	59%	1
52	O'Reilly Auto Parts	Retailers	59%	1
52	Wells Fargo Advisors	Investments	59%	-3
52	Citibank	Banks	59%	-6
52	Toyota	Auto Dealers	59%	3
52	Ross	Retailers	59%	1
52	Publix	Grocery Chains	59%	6
52	Capital One	Banks	59%	-7
52	Kaiser Permanente	Health Plans	59%	15
52	Activision	Software	59%	7
52	Bank of America	Credit Cards	59%	-2
66	Wells Fargo	Credit Cards	58%	-2
66	Winn-Dixie	Grocery Chains	58%	5
66	Ameriprise Financial	Investments	58%	-4
66	JetBlue Airlines	Airlines	58%	3
66	U.S. Bank	Credit Cards	58%	-3
66	Marriott	Hotels	58%	2
66	Hampton Inn	Hotels	58%	2
66	A credit union	Investments	58%	-4
66	Pizza Hut	Fast Foods	58%	7
66	Sam's Club	Retailers	58%	-1
76	GameStop	Retailers	57%	-1
76	Home Depot	Retailers	57%	-1
76	Hyundai	Auto Dealers	57%	1
76	Gap	Retailers	57%	-1
76	Alamo	Rental Cars	57%	6
76	Best Buy	Retailers	57%	-1
76	Family Dollar	Retailers	57%	-1
76	Bed Bath & Beyond	Retailers	57%	-1
76	H.E.B.	Grocery Chains	57%	3
76	Citigroup	Credit Cards	57%	-4
86	AOL	Internet Service	56%	15
86	Holiday Inn	Hotels	56%	0
86	Allstate	Insurance Carriers	56%	-1
86	Courtyard By Marriott	Hotels	56%	0
86	Ford	Auto Dealers	56%	0
86	Enterprise	Rental Cars	56%	4
86	Albertsons	Grocery Chains	56%	3
86	Macy's	Retailers	56%	-2
86	Little Caesar's	Fast Foods	56%	5
95	Walgreens	Retailers	55%	-3
95	Budget	Rental Cars	55%	4
95	Google	Software	55%	3
95	Electrolux	Major Appliances	55%	3
95	ING Direct	Investments	55%	-7
95	AAA	Insurance Carriers	55%	-2
95	Honda	Auto Dealers	55%	-1
95	UPS	Parcel Delivery	55%	4
95	Merrill Lynch	Investments	55%	-7
95	Toshiba	Major Appliances	55%	3
105	BJ's Wholesale Club	Retailers	54%	-4
105	Kroger	Grocery Chains	54%	1
105	TracFone	Wireless Carriers	54%	6
105	Gateway	Computers	54%	2
105	United Airlines	Airlines	54%	-1
105	Starbucks	Fast Foods	54%	3
105	Office Depot	Retailers	54%	-4
105	Liberty Mutual	Insurance Carriers	54%	-4
113	Samsung	Major Appliances	53%	2
113	American Airlines	Airlines	53%	-2
113	7-Eleven	Retailers	53%	-5
113	Wal-Mart	Retailers	53%	-5
113	Save-a-Lot	Grocery Chains	53%	0
113	Foot Locker	Retailers	53%	-5
113	Delta Airlines	Airlines	53%	-2
113	AirTran Airways	Airlines	53%	-2
113	Sears	Retailers	53%	-5
122	Chevrolet	Auto Dealers	52%	-4
122	Dell	Computers	52%	0
122	Burger King	Fast Foods	52%	2
122	The Hartford	Insurance Carriers	52%	-5
122	Trader Joe's	Grocery Chains	52%	-1
122	Stop & Shop	Grocery Chains	52%	-1
122	Virgin Mobile	Wireless Carriers	52%	4
122	National	Rental Cars	52%	1
122	Toshiba	Computers	52%	0
122	MetLife	Insurance Carriers	52%	-6
122	Bright House	TV Service	52%	11
122	Travelers	Insurance Carriers	52%	-6
122	Scottrade	Investments	52%	-10
135	Toys 'R' Us	Retailers	51%	-7
135	Safeway	Grocery Chains	51%	-2
135	Nationwide	Insurance Carriers	51%	-6
135	Humana	Health Plans	51%	7
135	Target	Retailers	51%	-7
135	Fujitsu	Major Appliances	51%	-1
135	Bosch	Major Appliances	51%	-1
135	T.J. Maxx	Retailers	51%	-7
135	FedEx	Parcel Delivery	51%	0
144	KFC	Fast Foods	50%	0
144	Intuit	Software	50%	-2
144	Hyatt	Hotels	50%	-6
144	Whole Foods	Grocery Chains	50%	-3
144	Marshalls	Retailers	50%	-8
144	Sony	Computers	50%	-2
144	LG	Major Appliances	50%	-2
144	Acer	Computers	50%	-2
144	McDonalds	Fast Foods	50%	0
144	Verizon Wireless	Wireless Carriers	50%	2
144	Whirlpool	Major Appliances	50%	-2
144	Aldi	Grocery Chains	50%	-3
144	Nissan	Auto Dealers	50%	-6
157	Microsoft	Software	49%	-3
157	Kmart	Retailers	49%	-9
157	Cox Communications	Internet Service	49%	7
157	Farmers	Insurance Carriers	49%	-8
157	Hewlett-Packard	Computers	49%	-3
157	McAfee	Software	49%	-4
157	Dollar Tree	Retailers	49%	-9
157	Rite Aid	Retailers	49%	-9
157	True Value	Retailers	49%	-9
157	Compaq	Computers	49%	-3
157	Giant Eagle	Grocery Chains	49%	-5
168	Dollar General	Retailers	48%	-10
168	US Postal Service	Parcel Delivery	48%	-2
168	Kohl's	Retailers	48%	-10
168	AT&T;	Wireless Carriers	48%	0
168	ShopRite	Grocery Chains	48%	-5
168	21st Century	Insurance Carriers	48%	-10
174	Sprint	Wireless Carriers	46%	-2
174	GE	Major Appliances	46%	-5
174	Dodge	Auto Dealers	46%	-10
174	Health Net	Health Plans	46%	3
174	DirecTV	TV Service	46%	5
174	American Family	Insurance Carriers	46%	-11
174	Taco Bell	Fast Foods	46%	-5
174	United Healthcare	Health Plans	46%	2
182	Charter Communications	Internet Service	45%	4
182	AT&T;	Internet Service	45%	4
182	Subway	Fast Foods	45%	-5
182	Optimum (iO)/Cablevision	TV Service	45%	4
182	Blue Shield of CA	Health Plans	45%	1
187	Verizon	TV Service	44%	4
187	US Airways	Airlines	44%	-11
187	TriCare	Health Plans	44%	0
187	HSBC	Credit Cards	44%	-17
187	Cablevision	Internet Service	44%	2
187	Hertz	Rental Cars	44%	-8
193	Aetna	Health Plans	43%	0
193	Dish Network	TV Service	43%	2
195	Dollar	Rental Cars	42%	-9
195	eMachines	Computers	42%	-10
195	T-Mobile	Wireless Carriers	42%	-6
195	Avis	Rental Cars	42%	-9
195	RadioShack	Retailers	42%	-16
195	Verizon	Internet Service	42%	0
195	Blackboard	Software	42%	-11
195	Cox Communication	TV Service	42%	1
195	Anthem (BCBS)	Health Plans	42%	-2
195	CVS	Retailers	42%	-16
205	Lenovo	Computers	41%	-11
205	AT&T;	TV Service	41%	0
205	CIGNA	Health Plans	41%	-3
205	Medicare	Health Plans	41%	-3
209	Wendy's	Fast Foods	40%	-10
209	Adobe	Software	40%	-12
209	Highmark (BCBS)	Health Plans	40%	-4
212	MetroPCS	Wireless Carriers	39%	-8
213	CareFirst (BCBS)	Health Plans	38%	-6
213	Jack in the Box	Fast Foods	38%	-13
215	Time Warner Cable	Internet Service	36%	-5
215	Time Warner Cable	TV Service	36%	-4
215	Comcast	TV Service	36%	-5
215	Dunkin' Donuts	Fast Foods	36%	-15
219	Comcast	Internet Service	35%	-7
220	Charter Communications	TV Service	34%	-6
220	Medicaid	Health Plans	34%	-9
222	Coventry Health Care	Health Plans	31%	-12

See the 2013 Ratings

Calculating the Temkin Web Experience Ratings

The Temkin Web Experience Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how satisfied they are with the online interactions with those firms. For more information, see the Temkin Web Experience Ratings Overview.

Purchase Data

For only $295, you can download an Excel workbook with the underlying data from the 2014 Temkin Web Experience Ratings in addition to the changes from 2013.

The dataset also includes average industry ratings across six age groups of consumers.

For more information, see the Temkin Web Experience Ratings Overview.