2017 Temkin Experience Ratings

Rank	Company	Industry	Temkin Experience Rating (TER)	Company TER vs Industry TER
1	Publix	Supermarkets	84%	6
2	H-E-B	Supermarkets	83%	5
2	Chick-fil-A	Fast Food	83%	7
4	Hardees	Fast Food	82%	6
4	Chipotle Mexican Grill	Fast Food	82%	5
4	Hannaford	Supermarkets	82%	4
4	Regions	Banks	82%	10
8	QVC	Retailers	81%	7
8	Food Lion	Supermarkets	81%	3
8	Trader Joe's	Supermarkets	81%	3
8	BJ's Wholesale Club	Retailers	81%	7
8	Ace Hardware	Retailers	81%	7
8	Subway	Fast Food	81%	4
14	Winn-Dixie	Supermarkets	80%	2
14	Save-a-Lot	Supermarkets	80%	2
14	KFC	Fast Food	80%	4
14	Wegmans	Supermarkets	80%	2
14	Kroger	Supermarkets	80%	2
14	Sam's Club	Retailers	80%	6
14	AmazonFresh	Supermarkets	80%	2
14	Arby's	Fast Food	80%	3
22	True Value	Retailers	79%	5
22	O'Reilly Auto Parts	Retailers	79%	5
22	Citizens	Banks	79%	7
22	Dairy Queen	Fast Food	79%	2
22	Starbucks	Fast Food	79%	2
22	Baskin Robbins	Fast Food	79%	2
28	Whole Foods	Supermarkets	78%	0
28	Dollar Tree	Retailers	78%	4
28	Amazon.com	Retailers	78%	4
28	USAA	Banks	78%	6
28	A credit union	Banks	78%	6
28	Hy-Vee	Supermarkets	78%	0
28	Discover	Credit Cards	78%	8
28	Dunkin' Donuts	Fast Food	78%	1
28	Georgia Power	Utilities	78%	10
28	Papa John's	Fast Food	78%	1
38	Aldi	Supermarkets	77%	-1
38	Panera Bread	Fast Food	77%	1
38	Barnes & Noble	Retailers	77%	3
38	IHOP	Fast Food	77%	1
38	Little Caesar's	Fast Food	77%	1
38	Lexus	Auto Dealers	77%	9
38	Giant Eagle	Supermarkets	77%	-1
38	UPS	Parcel Delivery	77%	3
38	Courtyard By Marriott	Hotels & Rooms	77%	6
47	Michael's	Retailers	76%	2
47	Lowe's	Retailers	76%	2
47	Radisson	Hotels & Rooms	76%	6
47	Prudential	Insurance	76%	8
47	ShopRite	Supermarkets	76%	-2
47	USAA	Insurance	76%	8
47	Ross	Retailers	76%	2
47	Advance Auto Parts	Retailers	76%	2
47	Marriott	Hotels & Rooms	76%	6
47	AutoZone	Retailers	76%	2
47	Albertsons	Supermarkets	76%	-2
47	Home Depot	Retailers	76%	2
47	Fairfield Inn	Hotels & Rooms	76%	5
60	Sonic Drive-In	Fast Food	75%	-1
60	PetSmart	Retailers	75%	1
60	Wyndham	Hotels & Rooms	75%	5
60	Navy Federal Credit Union	Banks	75%	3
60	Popeye's Louisiana Kitchen	Fast Food	75%	-1
60	Alabama Power Company	Utilities	75%	7
60	TXU Energy	Utilities	75%	7
60	Westin	Hotels & Rooms	75%	5
60	Vons	Supermarkets	75%	-3
60	Holiday Inn Express	Hotels & Rooms	75%	5
60	Advantage Rent-A-Car	Rental Cars & Transport	75%	10
60	Bed Bath & Beyond	Retailers	75%	1
60	Walgreens	Retailers	75%	1
60	Stop & Shop	Supermarkets	75%	-4
74	Wendy's	Fast Food	74%	-2
74	Piggly Wiggly	Supermarkets	74%	-4
74	Netflix	Streaming Media	74%	4
74	Macy's	Retailers	74%	0
74	Family Dollar	Retailers	74%	0
74	Amazon	Computers & Tablets	74%	9
74	Charles Schwab	Investments	74%	7
74	SunTrust Bank	Banks	74%	2
74	Panda Express	Fast Food	74%	-3
74	Etsy	Retailers	74%	0
74	Kia	Auto Dealers	74%	5
74	Hilton	Hotels & Rooms	74%	4
74	Spotify	Streaming Media	74%	3
74	Dollar General	Retailers	74%	0
74	GameStop	Retailers	74%	0
74	Burger King	Fast Food	74%	-3
90	Wawa Food Markets	Supermarkets	73%	-5
90	Pizza Hut	Fast Food	73%	-3
90	Toyota	Auto Dealers	73%	5
90	Staples	Retailers	73%	0
90	Pandora	Streaming Media	73%	3
90	Apple Retail Store	Retailers	73%	-1
90	Chevrolet	Auto Dealers	73%	5
90	Costco	Retailers	73%	-1
90	USAA	Credit Cards	73%	3
90	PNC	Banks	73%	1
90	Dominion Virginia Power	Utilities	73%	5
90	American Express	Credit Cards	73%	3
90	Southwest Airlines	Airlines	73%	7
90	Amazon Prime Instant Video	Streaming Media	73%	2
90	Kohl's	Retailers	73%	-1
90	Fidelity Investments	Investments	73%	6
90	Nordstrom	Retailers	73%	-1
90	7-Eleven	Retailers	73%	-1
90	Marshalls	Retailers	73%	-1
90	Rite Aid	Retailers	73%	-1
90	State Farm	Insurance	73%	4
111	FedEx	Parcel Delivery	72%	-1
111	Volkswagen	Auto Dealers	72%	4
111	Jack in the Box	Fast Food	72%	-4
111	La Quinta Inn	Hotels & Rooms	72%	2
111	Domino's	Fast Food	72%	-4
111	T.J. Maxx	Retailers	72%	-2
111	Siemens	TV & Appliances	72%	5
111	Safeway	Supermarkets	72%	-6
111	Florida Power & Light	Utilities	72%	4
111	Hyatt	Hotels & Rooms	72%	2
111	Hampton Inn	Hotels & Rooms	72%	2
111	Target	Retailers	72%	-2
111	Barclaycard	Credit Cards	72%	2
111	U.S. Postal Service	Parcel Delivery	72%	-1
111	Amazon Prime Music	Streaming Media	72%	2
111	Old Navy	Retailers	72%	-2
111	Chase	Banks	72%	0
111	Ameriprise Financial	Investments	72%	5
111	Mercedes-Benz	Auto Dealers	72%	3
111	eBay	Retailers	72%	-2
111	CVS	Retailers	72%	-2
111	ACE Rent A Car	Rental Cars & Transport	72%	7
111	Hulu	Streaming Media	72%	1
111	Vanguard	Investments	72%	5
111	Best Western	Hotels & Rooms	72%	1
111	TD Bank	Banks	72%	0
137	U.S. Bank	Credit Cards	71%	2
137	Holiday Inn	Hotels & Rooms	71%	1
137	Fox Rent A Car	Rental Cars & Transport	71%	6
137	Southern California Gas Company	Utilities	71%	3
137	Vizio	TV & Appliances	71%	4
137	Southern California Edison	Utilities	71%	3
137	Nissan	Auto Dealers	71%	3
137	McDonalds	Fast Food	71%	-5
137	MetLife	Insurance	71%	2
137	Jeep	Auto Dealers	71%	2
137	Taco Bell	Fast Food	71%	-6
137	Dick's Sporting Goods	Retailers	71%	-3
137	GEICO	Insurance	71%	2
137	U.S. Bank	Banks	71%	-1
137	Wal-Mart	Retailers	71%	-3
137	Toys 'R' Us	Retailers	71%	-3
137	US Cellular	Wireless	71%	5
154	Edward Jones	Investments	70%	3
154	Sony	Software Firms	70%	5
154	AirTran Airways	Airlines	70%	5
154	Sheraton	Hotels & Rooms	70%	0
154	Duke Energy Progress	Utilities	70%	2
154	Columbia Natural Gas	Utilities	70%	2
154	Chase	Credit Cards	70%	0
154	SoundCloud	Streaming Media	70%	0
154	iTunes	Streaming Media	70%	0
154	National Car Rental	Rental Cars & Transport	70%	5
154	Best Buy	Retailers	70%	-4
154	HomeAway	Hotels & Rooms	70%	0
154	JCPenney	Retailers	70%	-4
154	Samsung	TV & Appliances	70%	2
154	Apple	Software Firms	70%	4
154	Quality Inn	Hotels & Rooms	70%	-1
170	PPL Electric Utilities	Utilities	69%	2
170	Panasonic	TV & Appliances	69%	2
170	Virgin America	Airlines	69%	4
170	Office Depot	Retailers	69%	-5
170	Subaru	Auto Dealers	69%	1
170	Sony	TV & Appliances	69%	2
170	Capital One	Banks	69%	-3
170	Super 8	Hotels & Rooms	69%	-1
170	Rent-a-Wreck	Rental Cars & Transport	69%	4
170	OfficeMax	Retailers	69%	-5
170	Progressive	Insurance	69%	0
170	JetBlue Airlines	Airlines	69%	3
170	Ford	Auto Dealers	69%	0
170	HSBC	Credit Cards	69%	-1
170	The Hartford	Insurance	69%	0
170	Morgan Stanley Smith Barney	Investments	69%	2
170	Wells Fargo	Banks	69%	-3
170	GooglePlay	Streaming Media	69%	-2
170	GE	TV & Appliances	69%	1
189	Showtime	Streaming Media	68%	-2
189	CenterPoint Energy	Utilities	68%	0
189	Travelers	Insurance	68%	0
189	Residence Inn	Hotels & Rooms	68%	-2
189	Whirlpool	TV & Appliances	68%	1
189	Enterprise Rent-A-Car	Rental Cars & Transport	68%	3
189	Uber	Rental Cars & Transport	68%	3
189	Ameren Missouri Company	Utilities	68%	0
189	Google	Software Firms	68%	3
189	Apple Music	Streaming Media	68%	-2
189	Apple	Computers & Tablets	68%	2
189	Alaska Airlines	Airlines	68%	2
189	TD Ameritrade	Investments	68%	1
189	Haier	TV & Appliances	68%	0
189	Atmos Energy Services	Utilities	68%	0
189	Citigroup	Credit Cards	68%	-2
189	Cadillac	Auto Dealers	68%	-1
206	Honda	Auto Dealers	67%	-1
206	New York Life	Insurance	67%	-1
206	Fifth Third	Banks	67%	-5
206	Sears	Retailers	67%	-7
206	Starz	Streaming Media	67%	-3
206	SiriusXM	Streaming Media	67%	-3
206	21st Century	Insurance	67%	-1
206	Buick	Auto Dealers	67%	-2
206	Barnes & Noble	Computers & Tablets	67%	1
206	TracFone	Wireless	67%	1
206	Activision	Software Firms	67%	2
206	Bank of America	Credit Cards	67%	-3
206	Kaiser Permanente	Health Plans	67%	10
206	Verizon Wireless	Wireless	67%	1
206	Bosch	TV & Appliances	67%	-1
206	DTE Energy Electric Company	Utilities	67%	-1
206	Citibank	Banks	67%	-5
206	Comfort Inn	Hotels & Rooms	67%	-4
224	Gap	Retailers	66%	-7
224	AT&T;	Wireless	66%	1
224	Commonwealth Edison	Utilities	66%	-2
224	Fujitsu	TV & Appliances	66%	-1
224	Kmart	Retailers	66%	-8
224	American Family	Insurance	66%	-2
224	Crowne Plaza	Hotels & Rooms	66%	-4
224	Microsoft	Software Firms	66%	1
224	Nationwide	Insurance	66%	-3
224	Allstate	Insurance	66%	-3
224	Toshiba	TV & Appliances	66%	-2
224	United Airlines	Airlines	66%	0
224	Sharp	TV & Appliances	66%	-2
224	Bank of America	Banks	66%	-6
224	Alamo Rent A Car	Rental Cars & Transport	66%	1
224	PSE&G;	Utilities	66%	-2
224	Capital One	Credit Cards	66%	-4
224	Audi	Auto Dealers	66%	-3
224	DHL	Parcel Delivery	66%	-8
224	T-Mobile	Wireless	66%	0
224	Electrolux	TV & Appliances	66%	-2
224	LG	TV & Appliances	66%	-2
224	Hyundai	Auto Dealers	66%	-3
247	Scottrade	Investments	65%	-2
247	HBO	Streaming Media	65%	-5
247	Dell	Computers & Tablets	65%	0
247	US Airways	Airlines	65%	-1
247	Hewlett-Packard	Computers & Tablets	65%	-1
247	Ameren Illinois Company	Utilities	65%	-3
247	Humana	Health Plans	65%	8
247	iHeartRadio	Streaming Media	65%	-6
247	Cricket Wireless	Wireless	65%	-1
256	Foot Locker	Retailers	64%	-10
256	Wells Fargo	Credit Cards	64%	-6
256	ESPN	Streaming Media	64%	-6
256	RadioShack	Retailers	64%	-10
256	Merrill Lynch	Investments	64%	-3
256	AAA	Insurance	64%	-4
256	Wells Fargo Advisors	Investments	64%	-3
256	BMW	Auto Dealers	64%	-5
256	Sony	Computers & Tablets	64%	-2
265	Virgin Mobile	Wireless	63%	-2
265	Capital One 360	Investments	63%	-4
265	TriCare	Health Plans	63%	6
265	Acer	Computers & Tablets	63%	-2
265	Hitachi	TV & Appliances	63%	-4
265	Chrysler	Auto Dealers	63%	-5
265	A credit union	Investments	63%	-4
265	Symantec	Software Firms	63%	-2
265	Compaq	Computers & Tablets	63%	-3
265	Philips	TV & Appliances	63%	-5
265	McAfee	Software Firms	63%	-3
276	AOL	TV/Internet Service	62%	8
276	Liberty Mutual	Insurance	62%	-6
276	American Airlines	Airlines	62%	-3
276	Intuit	Software Firms	62%	-3
276	Lenovo	Computers & Tablets	62%	-4
276	BCBS of Michigan	Health Plans	62%	5
276	*ETRADE**	Investments	62%	-5
276	Delta Airlines	Airlines	62%	-4
276	GMC	Auto Dealers	62%	-7
276	Dodge	Auto Dealers	62%	-7
276	Appalachian Power Company	Utilities	62%	-6
276	MetroPCS	Wireless	62%	-4
276	Gateway	Computers & Tablets	62%	-4
289	United Healthcare	Health Plans	61%	4
289	Thrifty	Rental Cars & Transport	61%	-4
289	Asus	Computers & Tablets	61%	-4
289	Consolidated Edison Company of New York	Utilities	61%	-7
289	Mazda	Auto Dealers	61%	-8
289	CIGNA	Health Plans	61%	4
289	Lyft	Rental Cars & Transport	61%	-4
289	Farmers	Insurance	61%	-8
289	Hertz	Rental Cars & Transport	61%	-5
298	Dollar	Rental Cars & Transport	60%	-5
298	Adobe	Software Firms	60%	-5
298	Charter Communications	TV/Internet Service	60%	6
298	Pacific Gas and Electric Company	Utilities	60%	-8
298	Sprint	Wireless	60%	-5
298	Bright House Networks	TV/Internet Service	60%	6
298	CarMax	Auto Dealers	60%	-9
298	Medicare	Health Plans	60%	3
306	DirecTV	TV/Internet Service	59%	4
307	Mitsubishi	TV & Appliances	58%	-9
307	BCBS plan not listed	Health Plans	58%	1
307	Toshiba	Computers & Tablets	58%	-8
307	Budget	Rental Cars & Transport	58%	-7
307	Dish Network	TV/Internet Service	58%	4
307	Consumers Energy Company	Utilities	58%	-10
307	LendingClub	Investments	58%	-10
314	Motel 6	Hotels & Rooms	57%	-13
314	Verizon	TV/Internet Service	57%	2
316	Airbnb	Hotels & Rooms	56%	-14
316	AT&T;	TV/Internet Service	56%	2
318	Cablevision	TV/Internet Service	55%	1
318	Blackboard	Software Firms	55%	-10
320	Days Inn	Hotels & Rooms	54%	-16
320	Avis	Rental Cars & Transport	54%	-11
322	BCBS of Florida	Health Plans	53%	-4
322	Aetna	Health Plans	53%	-4
322	Anthem	Health Plans	53%	-4
325	Cox Communications	TV/Internet Service	51%	-3
326	Spirit Airlines	Airlines	50%	-16
327	Time Warner Cable	TV/Internet Service	48%	-6
327	Medicaid	Health Plans	48%	-9
329	Comcast	TV/Internet Service	47%	-7
329	Blue Shield of California	Health Plans	47%	-10
331	Health Net	Health Plans	42%	-15

See the 2016 Ratings

Calculating the Temkin Experience Ratings

The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of the experience, Success, Effort, and Emotion, on a 7-point scale. For each component, we take the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that gave a rating of 1, 2, or 3. This results in a “net goodness” rating for each of the three components. The overall Temkin Experience Rating is an average of the three “net goodness” percentages. For more information, see the Temkin Experience Ratings Overview.

Purchase Data

For only $395, you can download an Excel workbook with the underlying data from the 2017 Temkin Experience Ratings.

The dataset includes details for all three component scores for the 331 companies in the 2017 ratings. In addition, it provides average industry ratings across six age groups of consumers.

For more information, see the Temkin Experience Ratings Overview.