Calculating the Temkin Customer Service Ratings The Temkin Customer Service Ratings are based on feedback gathered from consumers regarding companies they've recently interacted with. We asked consumers to rate how satisfied they are with with recent customer service experiences on a 7-point scale, from (1) Very dissatisfied to (7) Very satisfied. We take the percentage of … [Read more...] about 2014 Temkin Customer Service Ratings
2016 Temkin Experience Ratings
Calculating the Temkin Experience Ratings The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of the experience, Success, Effort, and Emotion, on a 7-point scale. For each component, we take the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that … [Read more...] about 2016 Temkin Experience Ratings
2013 Temkin Experience Ratings
Calculating the Temkin Experience Ratings The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of the experience, Functional, Accessible, and Emotional, on a 7-point scale. For each component, we take the percentage of consumers that gave a rating of 6 or 7 and subtract the … [Read more...] about 2013 Temkin Experience Ratings
2011 Temkin Experience Ratings
Calculating the Temkin Experience Ratings The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of the experience, Functional, Accessible, and Emotional, on a 7-point scale. For each component, we take the percentage of consumers that gave a rating of 6 or 7 and subtract the … [Read more...] about 2011 Temkin Experience Ratings
2016 Temkin Trust Ratings
Calculating the Temkin Trust Ratings The Temkin Trust Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how much they trust those firms. For more information, see the Temkin Trust Ratings Overview. … [Read more...] about 2016 Temkin Trust Ratings