2015 Temkin Trust Ratings 2015

Rank Company Industry Temkin Trust Ratings (TTR) Company TTR vs Industry TTR
1A credit union Bank80%21
3USAA Bank78%19
4USAA Insurance77%16
4Publix Supermarket77%9
6USAA Credit cards76%21
7Chick-fil-A Fast food75%16
7Trader Joe's Supermarket75%7
7Costco Retailer75%14
10Hy-Vee Supermarket73%6
10Amazon.com Retailer73%12
12Lexus Auto dealer72%15
12BJ's Wholesale Club Retailer72%11
14QVC Retailer71%10
14Apple Computers71%12
14Amazon Computers71%12
17Kroger Supermarket70%3
17JetBlue Airlines Airline70%18
17Papa John's Fast food70%11
17Lowe's Retailer70%9
21Sheraton Hotel69%12
21Aldi Supermarket69%2
21Regions Bank69%10
21Wegmans Supermarket69%1
21Fidelity Investments Investments69%9
26PNC Bank68%10
26Panera Bread Fast food68%9
26State Farm Insurance68%7
26PetSmart Retailer68%7
26Whole Foods Supermarket68%0
26Victoria Secret Retailer68%7
26Nordstrom Retailer68%7
33Georgia Power Utility67%18
33TriCare Health plan67%21
33Subway Fast food67%7
36TD Bank Bank66%7
36American Express Credit cards66%12
36Southwest Airlines Airline66%14
36Popeye's Louisiana Kitchen Fast food66%6
36Toyota Auto dealer66%8
36Courtyard By Marriott Hotel66%8
42Giant Eagle Supermarket65%-2
42Vanguard Investments65%6
42Walgreens Retailer65%4
42JCPenney Retailer65%4
42ACE Rent A Car Rental cars65%13
42Barnes & Noble Retailer65%4
42Hannaford's Supermarket65%-3
42The Hartford Insurance65%4
42A credit union Investments65%5
42Chipotle Mexican Grill Fast food65%5
52Bed Bath & Beyond Retailer64%4
52Southern California Gas Company Utility64%15
52Ace Hardware Retailer64%3
52Marriott Hotel64%7
52Starbucks Fast food64%5
52AutoZone Retailer64%3
52Dairy Queen Fast food64%5
52T.J. Maxx Retailer64%3
52Food Lion Supermarket64%-4
52Home Depot Retailer64%3
52Advance Auto Parts Retailer64%3
63Albertsons Supermarket63%-4
63AAA Insurance63%2
63Cadillac Auto dealer63%6
63Apple Software63%10
63Sonic Drive-In Fast food63%4
63Hilton Hotel63%6
63Kaiser Permanente Health plan63%17
70Barnes & Noble Computers62%3
70Southern California Edison Utility62%13
70SunTrust Bank Bank62%3
70ShopRite Supermarket62%-5
70Hyatt Hotel62%5
70GEICO Insurance62%1
70Old Navy Retailer62%1
70UPS Parcel delivery62%1
78Rite Aid Retailer61%1
78Citizens Bank61%3
78Residence Inn Hotel61%4
78Office Depot Retailer61%0
78Charles Schwab Investments61%2
78Sam's Club Retailer61%0
78Ameriprise Financial Investments61%2
78FedEx Parcel delivery61%1
78Hampton Inn Hotel61%4
78CVS Retailer61%0
78Apple Retail Store Retailer61%0
78Subaru Auto dealer61%3
78Holiday Inn Express Hotel61%3
78Arby's Fast food61%1
78Discover Credit cards61%6
93Dominion Virginia Power Utility60%11
93Electrolux Appliances60%7
93Toys 'R' Us Retailer60%-1
93Dollar Tree Retailer60%-1
93Stop & Shop Supermarket60%-7
93Chase Bank60%1
93Scottrade Investments60%1
93Hewlett-Packard Computers60%1
93Sony Computers60%1
93Dunkin' Donuts Fast food60%1
93Audi Auto dealer60%3
93U.S. Postal Service Parcel delivery60%0
93U.S. Bank Credit cards60%5
93Honda Auto dealer60%3
93American Family Insurance60%-1
93Family Dollar Retailer60%-1
93Holiday Inn Hotel60%2
93Sony Software60%6
111Nissan Auto dealer59%2
111Panda Express Fast food59%0
111Alaska Airlines Airline59%7
111Dollar General Retailer59%-2
111Doubletree Hotel59%1
111Progressive Insurance59%-2
117Florida Power & Light Utility58%9
117Kenmore Appliances58%5
117Virgin America Airline58%6
117Enterprise Rental cars58%6
117Marshalls Retailer58%-3
117O'Reilly Auto Parts Retailer58%-3
117MetLife Insurance58%-3
117National Rental cars58%6
117Target Retailer58%-3
117Kohl's Retailer58%-3
117Little Caesar's Fast food58%-2
117Taco Bell Fast food58%-2
129Morgan Stanley Smith Barney Investments57%-2
129Allstate Insurance57%-4
129Samsung Appliances57%4
129Amica Insurance57%-4
129True Value Retailer57%-4
129Dodge Auto dealer57%0
129Fairfield Inn Hotel57%0
129Embassy Suites Hotel57%0
129Alamo Rental cars57%5
129Crowne Plaza Hotel57%0
129Edward Jones Investments57%-2
129U.S. Bank Bank57%-2
129eBay Retailer57%-4
142Pizza Hut Fast food56%-3
142Foot Locker Retailer56%-4
142Travelers Insurance56%-5
142Nationwide Insurance56%-5
142Sears Retailer56%-5
142Farmers Insurance56%-5
142Google Software56%3
142Safeway Supermarket56%-11
142Chevrolet Auto dealer56%-1
142Staples Retailer56%-5
142BMW Auto dealer56%-2
142Ford Auto dealer56%-2
142Wells Fargo Advisors Investments56%-4
142Best Western Hotel56%-2
156Ross Retailer55%-5
156Westin Hotel55%-2
156Delta Airlines Airline55%3
156Best Buy Retailer55%-6
156Mazda Auto dealer55%-2
156Microsoft Software55%2
156AirTran Airways Airline55%3
156KFC Fast food55%-4
156Virgin Mobile Wireless55%10
156Hyundai Auto dealer55%-3
156LG Appliances55%1
156Comfort Inn Hotel55%-3
156Macy's Retailer55%-6
169Merrill Lynch Investments54%-5
1697-Eleven Retailer54%-7
169Humana Health plan54%8
169Wendy's Fast food54%-5
169DTE Energy Electric Company Utility54%5
169Mercedes-Benz Auto dealer54%-4
169Capital One Bank54%-5
176OfficeMax Retailer53%-7
176Toshiba Computers53%-5
176Gap Retailer53%-8
176Whirlpool Appliances53%0
176GameStop Retailer53%-8
176Chase Credit cards53%-1
176US Cellular Wireless53%8
176Domino's Fast food53%-6
176Medicare Health plan53%6
176Capital One 360 Bank53%-6
176Capital One Credit cards53%-2
176Fifth Third Bank53%-6
176Jack in the Box Fast food53%-7
189Hardees Fast food52%-7
189Symantec Software52%-1
189Liberty Mutual Insurance52%-9
189Wells Fargo Bank52%-7
189Capital One 360 Investments52%-8
189E*TRADE Investments52%-8
195Thrifty Rental cars51%0
195Kia Auto dealer51%-6
195Buick Auto dealer51%-6
195Bi-Lo Supermarket51%-16
195Chrysler Auto dealer51%-6
195Intuit Software51%-2
195Bosch Appliances51%-3
202Optimum Internet service50%18
202GM Auto dealer50%-7
202TD Ameritrade Investments50%-9
202Jeep Auto dealer50%-7
202PSE&G Utility50%1
202MetroPCS Wireless50%5
202Asus Computers50%-9
209Wells Fargo Credit cards49%-5
209Avis Rental cars49%-3
209Ramada Inn Hotel49%-8
209Barclaycard Credit cards49%-5
209Volkswagen Auto dealer49%-8
209BCBS of Michigan Health plan49%3
209McAfee Software49%-4
209Burger King Fast food49%-10
209Consumers Energy Company Utility49%0
209Kmart Retailer49%-12
209Acer Computers49%-10
209Medicaid Health plan49%3
209Bank of America Bank49%-10
209Quality Inn Hotel49%-8
209Citigroup Credit cards49%-6
209TracFone Wireless49%4
209Dell Computers49%-10
209Advantage Rent-A-Car Rental cars49%-3
227T-Mobile Wireless48%4
227Days Inn Hotel48%-9
227Bank of America Credit cards48%-7
227La Quinta Inn Hotel48%-9
227Fujitsu Appliances48%-6
232United Healthcare Health plan47%1
232DHL Parcel delivery47%-13
232DirecTV TV service47%13
232Wal-Mart Retailer47%-14
232American Airlines Airline47%-5
232Hertz Rental cars47%-5
238Haier Appliances46%-7
238Adobe Software46%-7
238Verizon TV service46%13
238Cablevision Internet service46%14
238Activision Software46%-7
238Lenovo Computers46%-13
238Cablevision Optimum TV service46%12
245Motel 6 Hotel45%-12
245AOL Internet service45%13
245Budget Rental cars45%-7
245McDonalds Fast food45%-15
249Super 8 Hotel44%-13
249Dollar Rental cars44%-8
249BB&T Bank44%-15
249Verizon Wireless Wireless44%-1
253Toshiba Appliances43%-10
253Fox Rent A Car Rental cars43%-9
253RadioShack Retailer43%-18
253PNC Credit cards43%-11
253HSBC Credit cards43%-12
253US Airways Airline43%-9
253Anthem Health plan43%-3
25321st Century Insurance43%-18
253Hitachi Appliances43%-11
262Citibank Bank42%-17
262AT&T Wireless42%-2
262Blue Cross Blue Shield plan not listed aboveHealth plan42%-4
265Pacific Gas and Electric Company Utility41%-8
265AT&T TV service41%7
267Bright House Networks TV service40%7
267AT&T Internet service40%8
269Verizon Internet service39%7
269CIGNA Health plan39%-7
269Aetna Health plan39%-7
269BCBS of Florida Health plan39%-8
269Blackboard Software39%-15
274Duke Energy Progress Utility38%-11
275Dish Network TV service37%4
275Commonwealth Edison Utility37%-12
275Sprint Wireless37%-8
278CenturyLink Internet service36%4
278United Airlines Airline36%-16
280Blue Shield of California Health plan35%-11
281Cox Communications Internet service31%-1
281Health Net Health plan31%-15
281Frontier Internet service31%-1
281Charter Communications Internet service31%-2
285Spirit Airlines Airline29%-23
286Cox Communications TV service28%-5
287Consolidated Edison Company of New York Utility27%-22
288Time Warner Cable TV service25%-8
289Time Warner Internet service24%-8
290Coventry Health Care Health plan23%-23
291Charter Communications TV service22%-12
291Comcast Internet service22%-11
293Comcast TV service19%-14

Calculating the Temkin Trust Ratings

The Temkin Trust Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how much they trust those firms. For more information, see the Temkin Trust Ratings Overview.